Ask HN: Can you use twilio to create a tech support call center?

by csmeder on 12/31/2009, 1:02 AM with 2 comments

It looks like twilio doesn't provide everything needed to create a tech support call center -- in particular it doesn't offer VIOP phone service?

In the past Ive worked at a company who's asterisk sever would often overload and calls would drop or get choppy. What are the best solutions for a tech support call center? Do you have any recommendations?

  • by jaddison on 12/31/2009, 4:05 AM

    I've heard that FreeSWITCH vastly outperforms Asterisk (sorry, no experience with it myself), although feature-wise it's a little bit lacking in comparison at the moment.

    http://www.freeswitch.org/