Ask HN: Does cold outreach actually work?
I'd like to shift my development focus on a particular business domain. I have the technical skills but have never work in that industry. I would like to talk to insiders to figure out how I could help them.
My idea is to cold email people and ask for their time. So far I haven't had any success with this.
Has anyone tried this before?
Cold outreach is a lot like caching: the millions of people who have successfully implemented it, written down their process, and documented their results are not all lying. This doesn't necessarily imply that "put a cache in front of it" will always work.
You say you haven't had any success. Draw out your funnel and dig into where, specifically, you are failing.
Do you have a raw volume problem? Which of the following is most representative of how many emails you send per day: 50? 10? 3? If you have a raw volume problem, is it because you cannot identify people to email fast enough, cannot identify contact information fast enough, or cannot force yourself to push the send button fast enough?
Do you have a response rate problem? Is your response rate much, much lower than, say, 10~20%? If you have a response rate problem, is it because your subject lines are bad? Is it because your offer is bad? Do you have an attractive offer? (There are ways to position "talk to insiders to figure out how I could help them" that are attractive to the insider and ways that are less attractive. What is in it for your counterparty?)
Do you routinely transition conversations into a successfully scheduled conversation? Does that conversation typically go reasonably well or not go well? Do you have a specific next step in mind after that conversation? Do you have high uptake to that next step?
As much as I hate to say it, linkedin is extremely valuable for this.
When we were getting our business off the ground I wrote connection request messages to the C level guys in large companies we were hoping to work with. I was honest and said that id like to talk with them just to see if what we were thinking of doing was something they would be interested in.
A lot of them responded (especially ones from start-up backgrounds) and the resulting discussions were extremely positive. Even where we didn't end up working with them we learned a lot. But most of them are our clients/partners now.
Its amazing how many people are just happy to help. Im my experience the lowest & highest levels of the companies are the easiest to approach.
If you would like to connect with people but they are not in your network a good idea is to connect to headhunters or people who post a lot in that industry. It shouldn't take many to build up a network of 2nd level contacts you can send a connection request message to directly.
I would like to talk to insiders to figure out how I could help them.
When you contact people, ask for an informational interview. This is described in the book What color is your parachute?
If possible, don't cold call. Find ways to establish some contacts. Find events to attend or other means to start making social connections. It will go vastly better if you can say "So and so gave me your name." or "We met at X event. I was wondering if I could have a few minutes if your time to learn a little more about X."
It does work but not always. The busier the person, the less likely a cold contact works. Warm intros are better. Sometimes cold emailing somebody who can get you a warm intro can work
The best advice I've found is this post by Steve blank on getting meetings with busy people: https://steveblank.com/2013/08/12/how-to-get-meetings-with-p...
Basically offer people something in return for their time. Do your homework and genuinely try to help people when you ask for their time. It may feel inefficient or slow, but your hit rate is so much higher w this approach than a shotgun approach that it's worth it
Not to say that shotgun approaches can't work, it just depends on your audience. I used linked in searches combined with a tool called hunter.io that guesses people's emails based on public info w reasonable accuracy, downloaded the email addresses into excel and did a mail merge. The results were that like 60-70% of the emails were wrong, and of those like 10% responded, and of those maybe I got calls with half. So single digit hit rate. It took maybe a half hour to get 100 emails sent, so a half hour or so got me 2-4 calls maybe
This effort was for physicians however, so for other groups your numbers will likely be better. Many physicians aren't on linked in and don't have emails on their websites, so your linked in searches won't be that efficient. They are also extremely busy and inundated with annoying survey requests / marketing materials. For this group cold calls actually were almost better
This isn't helpful, but I've had a surprisingly high success rate with cold outreach when I didn't have a need or expectation of a response. But then, I also tend to email researchers (and generally not the ones involved in some big breakthrough, just more niche ones that did something that I found personally very interesting.) And researchers are generally pretty happy to find out that anyone is interested in the topic they've poured their time and energy into, especially if you're not just asking the obvious followup questions. So I've mostly gone after soft targets.
I also have a habit of contacting higher-ups of the institutions I'm associated with (my company, my kids' school, etc.). Usually with jokes. Sometimes with complaints, in which I say things that I really shouldn't be saying if I value my job, but a little honesty and reasonableness seem to go a long way.
Quite a ways from what you're looking for, but the same rules probably apply: if you have something to offer, even if it's only your rapt attention for a topic of interest to them, then tell them up front in the first sentence or two. No tricks. Be honest. Make it easy for them to decide to not respond as quickly as possible (rather than eg hinting at things or being ambiguous, hoping they'll interpret things in the most favorable light.) Value their time, and express that in how you write the email (but not by saying "I know how important your time is" or whatever. That's bullshit. You value someone's time by being efficient and not wasting it.)
If you're just asking for their time, you're doing it wrong. Why should they give it to you? Tell them why they should care first, then put your ask after.
It's best if you really do have something of value to them. Then your email just needs to effectively and efficiently communicate that.
In my experience cold calls are always hard work, it's much easier if you can find a common contact to make an introduction.
We got our first 5 customers with cold emailing. It is all a numbers game with some A-B testing in my opinion. It can be very time consuming if you do not do it right, but if you do, it can work great. Granted, any "cold" sales method is going to bring in some un-qualified prospects but when you are just starting that can be a plenty fine strategy. I would suggest trying a few variations of the email, using a tool such as QuickMail (which allows you to import lists and schedule and do A-B), and making sure to send during the right times, for us that was Tuesday and Wednesday mornings for our prospects. Also, I would consider using Upwork to find a contractor to help with this process, we found a girl that collected lead emails for $4/hr. Hope this helps.
You want to minimize the effort it takes one to reply.
1. An information-dense subject line 2. Tell them a soft compliment 3. A sentence about yourself 4. Say what you're up to 5. A very very very simple ask, don't make them think. Once they respond you can send a follow-up, at this point pretty much everybody will feel obliged to respond.
My experience is only with cold emailing VCs, the reply rate was around 40% (including cordial rejections). CTR was over 70% (had a link in there).
> My idea is to cold email people and ask for their time.
Understand that emails are easy to ignore. The Old School phone call is still a remarkable tool. They need to HEAR your voice. I'm a real guy, reaching out on a professional networking basis. I promise to be brief. Your advice and perspective would mean a lot.
Have some rock-solid questions ready. And be sure to ask if there's anyway you could return the favor and help them?
I find that tradeshows and conferences are good for this. Just be honest and upfront with people what your intent is. And stay out of the way if one of their customers show up.