How *not* to handle customer service (American Airlines)

by dbbo on 12/9/2011, 1:42 AM with 3 comments
  • by corin_ on 12/9/2011, 2:23 AM

    So they had to endure being talked to by this man, getting elbowed a few times and a spilled drink. Does that sound fun, no. "One of the most unsafe flights of my life" though... seriously?

    Yeah, if it was actually an off-duty employee then they should have made sure it didn't happen, but clearly he's not going to get taken seriously if he talks about this annoyance as if it's a matter of national security.

    Here's an example of the exaggeration:

    For an entire Boeing 747 [ED. NOTE: the plane was large commercial airliner, not necessarily a 747 specifically] plane-load of people. Not enough seats. The remaining 14 passengers

    A "large commercial airliner" only carried a busload + 14 people?

    Your nonexistent policy threatened the safety of everyone on-board flight AA 223

    Yeah, everybody on board nearly died when this man talked loudly.

    Oh, I can't be assed going on, flagged it instead - how on earth did 6 people feel the need to upvote this, guessing nobody actually bothered to read it. Just wonder if the author's a liar or delusional.

  • by on 12/9/2011, 2:22 AM

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  • by brownie on 12/9/2011, 2:24 AM

    A sad story for passengers on board, but the letter was far too verbose to be effective as a complaint. A shorter, less emotional letter sent as an executive email carpet bomb[1] may have gotten a better response.

    --

    [1] http://consumerist.com/2007/05/how-to-launch-an-executive-em...

  • by eslachance on 12/9/2011, 1:09 PM

    Well, whatever it was, I can't read it anymore. It's dead, 404.