Top 5 reasons iTunes doesn't suck:

My wife, who is not a geek, can: 1. Import CDs 2. Buy music 3. Arrange playlists 4. Sync her iPhone 5. Burn CDs

All without help or frustration.

iTunes is in no way sub-par so I think the language is a little strong, however, I think that just like many pieces of popular software it is not necessarily the best. Indeed, people with free time and some know how have come up with pretty cool product features that rival or surpass some of Apple's features. Aren't we allowed to demand more even though the product is already good?