by ryanjmo on 9/18/2023, 2:25 PM with comments
  • by staxmktg on 9/18/2023, 4:31 PM

    Ryan,

    We sincerely apologize for this issue and the impact on your business. The team is working diligently to reach out to each impacted customer to help resolve the issue and process the refund.

    Submitting a support ticket with a screen shot of the debited amount from your bank statement (suppress/hide any account information) is likely the quickest way to resolve outside of rejecting the transition, which you noted was not possible. Our team is actively working those tickets and will confirm via email once received and reviewed. You may submit a support ticket here: https://support.fattmerchant.com/kb-tickets/new

    Thank you again for your patience as we work to remediate this issue.

    Sincerely, the Stax Team

  • by smt88 on 9/18/2023, 2:43 PM

    We spent months preparing to switch from Stripe to Stax, but we were eventually scared off by Stax's sloppy support and incompetence. It was a shockingly clownish operation. We ended up with zero confidence in their service or security.

    Sorry to hear this is happening to you, but not surprised. Consult a lawyer, I'd say.