Ask HN: Is the hn(at)ycombinator.com email for support questions deprecated?

by BoredPositron on 9/10/2025, 7:24 AM with 4 comments

I have sent multiple emails over the past year (from the email in my account) but have never received a response. This is particularly disappointing given that the FAQ prominently directs users to contact this address, especially for privacy related concerns.

  • by DamonHD on 9/10/2025, 7:30 AM

    I have used it and had a response within the last week. Maybe mail from your provider is being silently rejected? Do you have a different email address and provider that you can use?

  • by mindcrime on 9/10/2025, 4:14 PM

    I've only ever emailed them once or twice, but I did get a response when I did so. YMMV.

  • by incomingpain on 9/10/2025, 1:20 PM

    I usually get a response from them.

    You should complain and try to get your money back!