Musicload: 75% of customer service problems caused by DRM

  • Key Quote:

    Musicload said that artists choosing to drop DRM saw a 40 percent increase in sales since December, and that more artists and labels are showing interest.

  • Another issue with DRM is that the artists really have no control over if their product has it or not. When they started recalling albums at SonyBMG some artists were unaware that the label had put this protection on their product.

  • Remember, DRM is merely an attempt to control how you acquire and experience music. It's a facelift to an aging concept called physical distribution in a web-empowered society.